Last updated on: September 18, 2024

At Palace Noordwijk we respect and protect the privacy of our visitors and customers. In this privacy statement, we explain what personal data we collect, how we use it, how long we keep it, and what rights you have regarding your data.

When does this privacy statement apply?

This privacy statement applies to all personal data we process from anyone who uses our services, visits our website, has contacted us or made a reservation. Personal data is data that can directly or indirectly identify you, such as your name, e-mail address or telephone number.

Who is responsible for processing your data?

Nuryanti Prayitno, located at Valkenerf 5, 2211LC Noordwijkerhout, is responsible for the processing of personal data as described in this privacy statement. For questions you can contact us via paleisjenoordwijk@gmail.com.

What data do we collect?

Depending on your interaction with us, we may collect the following information:

• Personal data: Name, address, e-mail address, telephone number and payment information.
• Technical Information: IP address, browser data, device data and browsing behavior on our website.
• Reservation data: Data you provide when making a reservation, such as dates of stay and preferences.
• Communication details: Information you share with us via email, phone or other channels.

How do we obtain your data?

• We collect your information in the following ways:
• You provide this information directly to us when you make a reservation, contact us or sign up for our newsletter.
• We receive data automatically when you visit our website through cookies and similar technologies (see section 13 for more information on cookies).

For what purposes do we use your data?

We use your information for a variety of purposes:

• Process reservations: To complete and confirm your booking.
• Customer Service: To help you with questions or complaints.
• Marketing: To keep you informed of offers and news, provided you have given your consent.
• Legal obligations: For tax or administrative obligations.
• Website Improvement: To improve the functionality and experience of our website based on visitor behavior.

On what legal basis do we process your data?

We process your personal data only when we have a legal basis to do so, including:

• Consent: When you have given explicit consent, such as to receive marketing emails.
• Execution of an agreement: When the processing is necessary to process a reservation.
• Legal obligation: When we are required by law to keep certain data (for example, tax records).

How long do we keep your data?

We will not keep your data longer than necessary for the purpose for which it was collected:

• Booking data: Until 7 years after the end of the booking year, in accordance with tax laws.
• Marketing data: Until you unsubscribe or indicate that you no longer wish to receive these messages.
• Technical data: These are kept for a shorter period, usually no longer than a few months, unless there is a legitimate interest for longer storage.

With whom do we share your data?

We share your data with third parties only if this is necessary for the performance of our services or to comply with legal obligations. This may be the case, for example, with:

• Payment Processors: To process your payments.
• Authorities: When we are required by law to share data.

We do not sell personal data to third parties and ensure that all parties we work with comply with strict data protection regulations.

Is your data stored outside the EEA?

We store all personal data only within the European Economic Area (EEA). Dit betekent dat jouw gegevens in landen worden verwerkt die voldoen aan de strikte privacywetgeving zoals vastgelegd in de Algemene Verordening Gegevensbescherming (AVG). We dragen geen gegevens over naar landen buiten de EER. Mocht dit in de toekomst toch nodig zijn, zullen we ervoor zorgen dat de overdracht alleen plaatsvindt onder strikte waarborgen die voldoen aan de AVG.

How do we protect your data?

We take the security of your data very seriously. Because we work with a small team, we ensure that only the necessary people have access to your personal data. We have taken organizational measures to ensure that your data is stored and processed securely. Although we do not use complex encryption systems, we apply security measures appropriate to the size of our business, such as the use of passwords.

What are your rights?

You have the following rights regarding your personal data:

• Right of access: You may always ask us what data we have on you.
• Right of rectification: If your data is incorrect or incomplete, you can ask us to correct it.
• Right to oblivion: You can ask us to delete your data unless we are obliged to keep it.
• Right to restriction of processing: In certain cases, you can ask to restrict the processing of your data.
• Right to data portability.: You have the right to receive your data in a structured, machine-readable format and transfer it to another party.
• Right of objection: You can object to the processing of your data for direct marketing or based on our legitimate interests.

To exercise your rights, please contact us at paleisjenoordwijk@gmail.com.

What cookies do we use?

Our website uses cookies to improve user convenience and analyze website performance. Among other things, we use:

• Functional cookies: These are necessary for basic website functionality.
• Analytical cookies: These help us understand and improve the use of the website.
• Marketing cookies: These are used to show personalized offers.

You can change your cookie settings at any time through our website.

What do we do with data from minors?

Our services are not directed to minors (under 18 years of age). If we learn that we have collected information from a minor without the consent of a parent or guardian, we will delete that information as soon as possible.

14. Questions or complaints?

If you have any questions about this privacy statement or wish to make a complaint about how we handle your data, please contact us at paleisjenoordwijk@gmail.com. We streven ernaar om binnen 30 dagen te reageren.